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RULES OF THE "Resveratrol—Lift Game
RULES OF THE "Resveratrol—Lift Game
Hereinafter the "Rules"
ARTICLE 1 : ORGANISATION
CAUDALIE SAS, a French simplified joint-stock company (société par actions simplifiée) with share capital of €9,990,000, registered with the Paris Trade and Companies Register (Registre du commerce et des sociétés) under number 398 360 123, with its registered office at 13 rue Pavée, 75004 Paris, France, hereinafter referred to as the "Organising Company", is organising a promotional game with a purchase requirement entitled "Resveratrol—Lift Game", hereinafter the "Game".
The Game is organised on the CAUDALIE e-commerce websites of the eligible countries listed in Article 2 of these Rules.
As part of the promotion of the Game, the Organising Company is working with several influencers, hereinafter the "Participating Influencers", who publicise the existence and terms of the Game on their social media channels and each communicate a specific code to their community, enabling participation in the Game when an eligible order is placed.
The Participating Influencers act exclusively to promote the Game and communicate the codes enabling participation in it.
They are neither organisers nor co-organisers of the Game, and take no part in registering or validating entries, organising or conducting the prize draw, designating the Winner, or awarding or organising the Prize.
These Rules set out the terms and conditions applicable to the Game. They may, where applicable, be supplemented by specific terms communicated on the CAUDALIE websites, in communications from the Participating Influencers, or on any other communication medium relating to the Game, hereinafter the "Media".
ARTICLE 2: CONDITIONS OF PARTICIPATION
The Game is open to any adult natural person, in accordance with the laws of their country of residence, who is resident in one of the following countries:
United Kingdom, Spain, Italy, France, Greece, Belgium, Poland, Switzerland, Germany, Portugal and the Netherlands; hereinafter the "Participant(s)".
The promotion is open exclusively to residents of the countries expressly listed above.
To participate, the Participant must place an eligible order on the CAUDALIE e-commerce website corresponding to their country of residence, under the conditions set out in Article 4 of these Rules.
Participation in the Game implies full and unreserved acceptance of these Rules and of any additional terms communicated on the Media.
ARTICLE 3: DURATION
The Game begins on 15 September 2026 at 00:01, Paris time, France, and ends on 15 November 2026 at 23:59, Paris time, France, hereinafter the "Duration".
To be taken into account, the eligible order must have been definitively confirmed during the Duration of the Game.
The dates and times recorded by the IT systems of the Organising Company and its service providers shall be authoritative.
ARTICLE 4: PRINCIPLE AND TERMS OF PARTICIPATION
4.1 Principle of the Game and Influencer Codes
The Game is notably brought to the public's attention through the Participating Influencers, who publicise its existence on their social media channels.
In this context, each Participating Influencer communicates a code specific to them to their community, hereinafter the "Influencer Code".
The various Influencer Codes are merely different means of access to one and the same promotional lottery organised by the Organising Company.
Accordingly, regardless of which Participating Influencer communicated the Influencer Code used: all Influencer Codes give access to the same Game, all valid entries are combined into a single, common pool of entries, a single prize draw is held among all valid entries, no separate prize draw is held by Participating Influencer, by Influencer Code or by country, and the Influencer Code used has no effect on the chances of winning.
The choice or use of one Influencer Code rather than another therefore confers no additional advantage on the Participant in the prize draw.
4.2 Terms of participation
To participate in the Game, each Participant must satisfy, during the Duration, all of the following cumulative conditions:
a) purchase a Resveratrol—Lift Serum on the CAUDALIE e-commerce website corresponding to their country of residence, as part of the promotional offer including a complimentary pair of Eye Patches;
b) enter, before final confirmation of their order, one of the Influencer Codes communicated by the Participating Influencers as part of the promotion;
c) finalise and pay for their order, providing accurate and complete information.
Only Influencer Codes expressly communicated as part of the promotion and valid during the Duration of the Game allow participation. The Influencer Code must be entered in the field provided for that purpose before final confirmation of the order. No code may be added or applied retroactively after the order has been confirmed. Use of an Influencer Code enables the order to be entered into the prize draw organised as part of the Game.
Only one entry into the prize draw is permitted per eligible order, regardless of the number of Resveratrol—Lift Serums purchased as part of that order.
The same person placing several separate orders, each satisfying all the conditions of these Rules, is entitled to one entry for each such order.
An order may be associated with only one Influencer Code.
To be valid, the order must have been paid in full and must not have been cancelled or identified as fraudulent before the Prize is definitively awarded.
In the event of cancellation or refund of the order before the Prize is definitively awarded, the corresponding entry is automatically cancelled.
Any entry that is incomplete, inaccurate, fraudulent, made outside the Duration, or that fails to comply with any of the conditions set out in these Rules shall be considered void.
Entry into the prize draw carries no guarantee of winning.
4.3 Role of the Participating Influencers
The Participating Influencers act exclusively to relay information about the Game to their community and to communicate the Influencer Code assigned to them.
They are not involved at any stage in the organisation or management of the Game beyond this communication.
In particular, the Participating Influencers do not collect or validate entries, do not determine Participants' eligibility, do not organise or conduct the prize draw, have no influence over the outcome of the prize draw or a Participant's chances of winning, do not take part in designating or validating the Winner, do not award the Prize, and do not organise the Winner's treatment, transport or accommodation.
The fact that a Participant discovered the Game through a Participating Influencer, or used the Influencer Code communicated by that Influencer, creates no special connection between that Participating Influencer and the entry concerned.
The Participating Influencer whose Influencer Code was used is, in particular, not responsible for the outcome of the prize draw and does not in any way guarantee that a prize will be won.
Any question, dispute or complaint relating to the organisation of the Game, the validity of an entry, the prize draw, the designation of the Winner, or the awarding and use of the Prize must be addressed to the Organising Company, without prejudice to the Participating Influencer's own liability, which may be engaged for their own acts in accordance with applicable law.
ARTICLE 5: PRIZE
The Organising Company is offering one (1) single prize, hereinafter the "Prize", consisting of a fifty (50) minute Resveratrol—Lift Facial Treatment, with a commercial value of €105 inclusive of all taxes.
5.1 Spa Boutique where the treatment will take place
The treatment will take place at a CAUDALIE Spa Boutique determined by the Organising Company based on the Winner's country of residence, as follows:
United Kingdom: CAUDALIE Spa Boutique Pavée, Paris;
Spain: CAUDALIE Spa Boutique Pavée, Paris;
France: CAUDALIE Spa Boutique Pavée, Paris, CAUDALIE Spa Boutique Aix-en-Provence or CAUDALIE Spa Boutique Bordeaux;
Turkey: CAUDALIE Spa Boutique Pavée, Paris;
Greece: CAUDALIE Spa Boutique Pavée, Paris;
Belgium: CAUDALIE Spa Boutique Brussels;
Poland: CAUDALIE Spa Boutique Pavée, Paris;
Switzerland: CAUDALIE Spa Boutique Pavée, Paris;
Germany: CAUDALIE Spa Boutique Pavée, Paris;
Portugal: CAUDALIE Spa Boutique Pavée, Paris;
Netherlands: CAUDALIE Spa Boutique Brussels.
For Winners residing in France, the Spa Boutique will be determined by the Organising Company from among the CAUDALIE Spa Boutiques in Pavée, Paris, Aix-en-Provence and Bordeaux, taking into account, in particular, the Winner's place of residence and the reasonable means of access to each of these Spa Boutiques.
The final choice of Spa Boutique is at the discretion of the Organising Company. It will be decided following discussion with the Winner in order to take into account, to the extent reasonable, their situation and the practical arrangements for travel.
By participating in the Game, each Participant acknowledges having noted the Spa Boutique corresponding to their country of residence and is invited to check in advance that they would reasonably be able to travel there should they be designated Winner.
5.2 Main transport
The Organising Company covers the main transport necessary to enable the Winner to travel to the designated Spa Boutique.
The mode of transport will be determined by the Organising Company following discussion with the Winner, taking into account in particular their place of residence, the transport options available, the duration and timing of the journey, and the efficient, reasonable and proportionate nature of the solution envisaged.
The Organising Company organises and books the Winner's main transport directly.
Depending on the circumstances, this may in particular be by train (second class) or by air (economy class, including cabin baggage).
The Winner may, if they wish, extend their stay for personal reasons, in particular by arriving before or leaving after the required date. In this case, the Organising Company may continue to cover the return transport on the terms previously agreed, provided that such extension does not result in an unreasonable additional cost for the Organising Company. Hotel nights, meals and other expenses relating to the voluntary extension of the stay will remain entirely at the Winner's expense.
5.3 Local travel and personal vehicle
Local travel required before or after the main transport is not covered by the Organising Company.
The following, in particular, therefore remain at the Winner's expense: journeys by taxi, ride-hailing service, underground/metro, RER, bus, tram or any other means of transport between their home and a train station or airport; the train station or airport and the Spa Boutique; the train station or airport and the hotel; and the hotel and the Spa Boutique.
Where, given the Winner's circumstances, the use of a personal vehicle appears more suitable than the available public transport options, its use may be considered following discussion with the Organising Company and subject to its prior approval. Any arrangements for covering costs relating to the use of a personal vehicle will be determined on a case-by-case basis and communicated to the Winner before travel.
Any transport expense incurred directly by the Winner without the Organising Company's prior approval will remain at the Winner's expense and will not be reimbursed.
5.4 Accommodation
Where the characteristics of the trip justify it, the Organising Company will cover one (1) hotel night for the Winner.
The need for this overnight stay will be assessed by the Organising Company on a case-by-case basis, taking into account in particular the Winner's place of residence, the duration of the trip, the timing of available transport, the time of the treatment, and whether it would be reasonably possible for the Winner to make the round trip within the same day.
Depending on the circumstances, the night covered may be either the night before or the night after the treatment.
Where covering a hotel night is warranted, the establishment will be chosen and booked directly by the Organising Company. The Winner may not require the booking of a specific or different establishment.
Any additional night desired by the Winner as part of a personal extension of their stay will remain entirely at their expense.
5.5 Companion
The Prize is awarded exclusively to the Winner.
The Winner may nevertheless, if they wish, be accompanied during their trip.
The companion's transport costs remain entirely at their own expense and will be neither booked nor reimbursed by the Organising Company.
Where the Winner is provided with a hotel night covered under the conditions of these Rules, their companion may share the same room. However, no additional or separate room will be covered for the companion.
The treatment constituting the Prize is reserved exclusively for the Winner and may not be transferred to their companion.
5.6 Meals
Where the characteristics of the trip justify it, the Organising Company may cover one lunch and one dinner for the Winner, on terms it will determine based on the circumstances of the trip.
The companion's meal costs, as well as any additional meal expenses, remain at the expense of the Winner or their companion.
5.7 Date of the treatment
The Winner may choose the date of their treatment based on their availability, subject to the availability of the designated Spa Boutique and the reasonable possibilities for organising the trip.
In any event, the treatment must take place no later than 15 September 2027.
The date of the treatment and the travel arrangements must be agreed with the Organising Company sufficiently in advance to allow for the organisation and booking of transport and, where applicable, accommodation.
Once the date has been definitively agreed between the Organising Company and the Winner and the necessary bookings have been made, it may not, in principle, be changed thereafter.
By way of exception, in the event of a serious and duly justified personal necessity affecting the Winner, the Organising Company may consider, on a case-by-case basis, the possibility of a postponement, it being understood that such a postponement does not constitute a right for the Winner.
5.8 Personal and non-substitutable nature of the Prize
The Prize is personal and non-transferable.
The Resveratrol—Lift Facial Treatment may not be replaced with another treatment, CAUDALIE products, a gift voucher, a sum of money, or any other prize.
More generally, the Prize and the various services comprising it may not be exchanged for cash, other goods or services, nor give rise to any financial compensation, whether total or partial.
In particular, the Winner may not request payment of the value of the treatment, transport, accommodation or any other service in lieu of their actual provision.
ARTICLE 6: DESIGNATION OF THE WINNER
One (1) single Winner will be designated from among all valid entries recorded during the Duration of the Game, across all countries and all Influencer Codes combined.
The Winner will be designated by random prize draw carried out using dedicated software.
The prize draw will be held no later than 30 November 2026.
The chances of winning depend solely on the total number of valid entries recorded during the Duration and are not affected by the Influencer Code used.
The Organising Company organises the prize draw independently of the Participating Influencers. The latter take part neither in the prize draw nor in determining or validating its outcome.
The Organising Company will verify that the entry drawn complies with all the conditions set out in these Rules.
If the entry selected is invalid or if the person concerned does not meet the required conditions, they may not be designated as Winner and a new prize draw will be held among the other valid entries.
ARTICLE 7: NOTIFICATION OF THE WINNER AND AWARDING OF THE PRIZE
The Winner will be contacted by the Organising Company at the email address used when placing the order corresponding to the entry drawn.
The Participating Influencers are not involved in announcing the result, awarding the Prize, or organising its use.
The Winner will have forty-eight (48) hours from the sending of the winning notification to confirm acceptance of their Prize and provide any information necessary for it to be awarded and for their trip to be organised.
In the absence of a response within this period, in the event the Prize is declined, or if the Winner cannot be reached using the contact details provided when entering, they will be deemed to have definitively forfeited their Prize, without being entitled to any indemnity, compensation or claim in this respect.
In this case, the Organising Company will hold a new prize draw to designate a replacement Winner from among the other eligible Participants.
The Organising Company may hold as many replacement draws as necessary until a Winner who meets the conditions of these Rules and accepts the Prize within the allotted time is designated.
The Winner is responsible for checking their email, including their junk mail folders, as well as for the accuracy of the contact details provided when placing their order.
After the Prize is accepted, the Organising Company and the Winner will liaise to determine, as applicable, the relevant Spa Boutique, the date of the treatment, and the reasonable travel arrangements.
Any necessary bookings for main transport and accommodation will be made directly by the Organising Company.
ARTICLE 8: CONTINGENCIES AFFECTING TRAVEL OR THE TREATMENT
8.1 Delay or cancellation attributable to the carrier
In the event of a delay, cancellation or disruption affecting transport booked by the Organising Company and not attributable to the Winner, in particular the cancellation or delay of the booked train or flight, the Organising Company will arrange the solutions reasonably necessary to enable, as far as possible, the Prize to be provided.
Where the incident makes it impossible for the treatment to take place on the date originally scheduled, the Organising Company will work with the Winner to find a new slot enabling the treatment and the necessary travel to be coordinated.
The Organising Company will then cover the necessary new bookings under the conditions set out in these Rules, subject to any refunds, coverage or solutions that may be offered directly by the carrier concerned.
8.2 Missed transport attributable to the Winner
The Winner is required to comply with the schedules of the transport booked by the Organising Company.
Where a booked train, flight or other transport is missed for a reason attributable to the Winner, the Organising Company will not cover the purchase of a new ticket or any other additional costs resulting from this situation.
The Organising Company will nevertheless use its best efforts to allow, where reasonably still possible, the treatment to be rescheduled to another date before 15 September 2027.
Any rescheduling of the treatment does not, however, entitle the Winner to further transport coverage by the Organising Company where the loss of the original transport resulted from the Winner's own actions.
8.3 Late arrival at the Spa Boutique
The Winner is required to arrive at the Spa Boutique at the agreed time.
In the event the Winner is late, the treatment will remain subject to the Spa Boutique's capacity and availability.
Where the delay makes it impossible for the treatment to take place, the Organising Company will use its best efforts to allow it to be rescheduled, without guarantee and subject to the Spa Boutique's availability.
8.4 Cancellation or personal impediment of the Winner
Once the date of the treatment has been agreed and the bookings made, the Winner may not request the modification or cancellation of their trip or treatment for reasons of personal convenience.
In the event of a serious and duly justified personal necessity making the trip impossible, the Organising Company will examine the situation on a case-by-case basis and may, where reasonably possible, propose a new date.
The possibility of a postponement and its terms will depend, in particular, on the costs already incurred, the cancellation or modification conditions of the bookings, and the availability of the Spa Boutique.
Such a postponement does not constitute an automatic right for the Winner.
In any event, the cancellation, postponement or impossibility of providing all or part of the Prize may not give rise to payment of its cash equivalent or its replacement with another prize.
ARTICLE 9: FRAUD AND EXCLUSION
The Organising Company may cancel any entry and, where applicable, withdraw the benefit of the Prize from any person who has provided false information, impersonated a third party, attempted to circumvent or manipulate the entry system or prize draw, used an automated or fraudulent process, cancelled or obtained a refund for the order enabling their entry before the Prize was definitively awarded, or, more generally, breached these Rules.
The Organising Company reserves the right to carry out any useful checks to verify the identity and eligibility of Participants.
Any fraud or attempted fraud may result in the exclusion of the Participant concerned, without prejudice to any action the Organising Company may take against them.
ARTICLE 10: PROTECTION OF PERSONAL DATA
The Organising Company, acting as data controller, processes the personal data necessary for the organisation and management of the Game.
The personal data collected as part of the promotion is used solely for managing the Game, verifying entries, conducting the prize draw, designating and contacting the Winner, and awarding and organising the Prize.
The data processed may in particular include surname, first name, email address, country and place of residence, order number, Influencer Code used, and the information necessary to organise the Winner's treatment, transport and, where applicable, accommodation.
The data collected in connection with the Game will not be used for commercial prospecting purposes on the sole basis of participation in the Game.
The data may be disclosed to authorised staff of the Organising Company, to companies within the CAUDALIE group, and to service providers involved in organising the Game, conducting the prize draw or awarding the Prize, in particular the relevant Spa Boutique and any transport and accommodation providers, strictly limited to the information necessary for them to carry out their duties.
The Participating Influencers do not, merely by virtue of their involvement in promoting the Game, have access to the personal data collected by the Organising Company in connection with the Game.
The data will be kept for the period necessary to organise the Game, designate the Winner and award the Prize. It may thereafter be archived for the periods necessary to comply with the Organising Company's legal obligations and to establish, exercise or defend its rights.
In accordance with applicable personal data protection regulations, Participants have, under the conditions set out in those regulations, rights of access, rectification, erasure, restriction and objection, as well as, where applicable, a right to the portability of their data.
These rights may be exercised:
by email to dpo@caudalie.com; or
by post addressed to CAUDALIE, Data Protection Officer, 13 rue Pavée, 75004 Paris, France.
Participants may also lodge a complaint with the competent data protection authority in their country of residence.
Further information is available in the Personal Data Protection Policy accessible on the CAUDALIE website corresponding to the Participant's country.
ARTICLE 11: AVAILABILITY AND AMENDMENT OF THE RULES
These Rules are accessible free of charge during the Duration of the Game at the following address: [link to be completed].
The Organising Company reserves the right to shorten, extend, suspend, amend or cancel the Game should circumstances so require, subject to applicable mandatory legal provisions.
It also reserves the right to amend these Rules where circumstances require, in particular to comply with any legal or regulatory change, to remedy a technical difficulty, or to ensure the proper conduct of the Game.
Any material amendment will be brought to the attention of Participants by any appropriate means.
ARTICLE 12: GOVERNING LAW AND DISPUTE RESOLUTION
These Rules are governed by French law.
Participants and the Organising Company undertake to attempt to resolve amicably any dispute arising in connection with the Game or these Rules.
Failing an amicable resolution, the dispute may be brought before the competent courts within the jurisdiction of the Paris Court of Appeal.
Where these Rules are translated, the French version shall prevail in the event of any contradiction or difficulty of interpretation.