Frequently asked questionsPAYMENT

Caudalie offers several payment methods:
- Credit card (Visa, MasterCard, American Express)
- Paypal
- ApplePay
- e-Gift card
Other payment methods (check, cash or bank transfer) are not accepted.

1. Choose the "Bank card" payment method at the payment stage.

2. In the “Card number” field: enter the 16 digits on your card, with no spaces

3. Enter your card’s expiry date by selecting the month and year in the drop-down list.

4. In the “Cryptogram” field, enter the last 3 digits of the series of digits printed on the back of your card.

The cryptogram represents all of the digits that serve to make card payments secure and provide increased protection against fraudulent use of payment cards.

5. Once you have entered your bank details, click “Pay”. You thereby accept the General Terms and Conditions of Sale.

PayPal is a practical, secure, inexpensive online payment service which allows a company or an individual with an email address to send and receive online payments. To pay for your order via PayPal, please follow these steps:

1. Select the PayPal payment method, which will redirect you to your PayPal account.
2. Log in and then confirm your payment.
3. Once your payment has been confirmed, you will automatically be redirected toward www.caudalie.com to complete your order.

Sorry, it is not possible to pay on delivery. Only the approved payment methods are available to pay for your order.

Your bank details are encrypted (SSL) and are never known to, or stored by Caudalie.

The only payment cards accepted on our website are Visa, MasterCard, Maestro and American Express cards which have been issued in a country that is on our country delivery list: France, Belgium, the Netherlands, Luxembourg, Switzerland, the United Kingdom, Germany, Austria, Italy, Spain, Portugal, Poland, Greece, or Ireland.

If your payment card meets these criteria, don’t forget to:

- check that your delivery and billing addresses are complete and correct

- check that all your bank details are correct

- confirm your payment by clicking "Pay".

If all your information is correct but the payment does not work, check any issues with your payment method with your bank. Don’t forget that you can still pay for your order using PayPal, whatever the country your card was issued in.