General terms of sales
Caudalie.com (hereinafter referred to as the "Website") is an online e-business accessible via the Internet at www.caudalie.com, and is open to any user of the Internet network (hereinafter referred to as a "Net-surfer"). It is produced by the French private limited company CAUDALIE S.A.S the capital of which is EUR1,007,600 and the registered office of which is at 6, Place de Narvik, 75008 Paris, and which is registered with the Paris Register of Companies & Commerce under number 398360 123. You can contact Caudalie by calling 0207 720 7111 (lines open Monday to Friday, 9am to 6pm). The Website enables CAUDALIE to offer cosmetics for sale (hereinafter referred to as the "Products") to Net-surfers navigating the Website (hereinafter referred to as the "Users"). For the purpose of these Terms & Conditions, it is hereby agreed that any User and CAUDALIE shall be referred to collectively as the "Parties" and individually as the "Party", and that any User confirming any order shall thereafter be referred to as the "Purchaser". All User rights and obligations therefore shall of necessity apply also to the Purchaser.
It is stipulated that the Products are intended for the User's personal use without such use having any direct connection to the User's professional occupation or activity. In this regard, the particular notice of the User is drawn to the fact that no order placed by him/her may exceed the sum of One thousand euro (EUR1000).
The User wishing to purchase online via the Website hereby formally declares that he/she has full legal capacity.
These general terms of sale comply with the provisions of Consumer Law no. 2014-344 of March 17, 2014.
Article 1. Purpose
These Standard Terms & Conditions of Business determine the rights and obligations of the Parties arising from online sales of Products offered for sale on the Website, and apply worldwide, insofar as concerns solely the relationship created via the Internet and exclusively on the said Website. The Purchaser agrees that he has read them, and any purchase of one or more products by the Purchaser implies his complete acceptance and advance agreement to adhere, in full, to these general terms of sale and warranties, which prevail over any other documents except for special conditions explicitly accepted in writing by CAUDALIE.
Article 2. Products - Prices
The Products offered for sale by CAUDALIE are those shown on the Website on the day and date on which the User logs onto the Website and while stocks last. No photograph illustrating any Product shall be deemed to constitute part of any contract.
The prices for the Products are shown in euros. They are inclusive of Value-Added Tax (VAT) at the rate applying on the date of the order. CAUDALIE reserves the right, which the User hereby accepts, to modify its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time the order is registered, subject nonetheless to availability of the said Products. Any shipping costs will be charged in addition.
Article 3. Registration and confirmation of the order
3.1. Navigating the Website
The User is free to navigate between the various different Web pages on the Website without any obligation to make any purchase.
3.2. Registering the order
If the User wishes to make an order, he or she selects the various different Products in which he or she is interested and makes such interest clear by clicking on the "Add to the Basket" button.
At any time the User may:
- obtain a summary of the Products selected or alter his/her order by clicking on "my basket" accessible on the top right-hand corner of each page in the "our products" section,
- complete his or her Product selection and place an order by clicking on "my basket".
An order summary will then appear on the screen. If the list that appears matches the Products the User has chosen, he or she may place the order by clicking "I confirm my order - I recognize my obligation to pay for this order." The User must then identify themselves, either by entering their email address and password (if they are a repeat customer or member of the myCaudalie loyalty program), or by accurately filling out the form with the information required to identify them, including their first and last name and mailing address. The User is hereby informed and agrees that entering any identifying information serves as proof of identity and represents consent.
3.3. Confirming of the order – Secure payments
After the User has read the order summary and filled in all the required information, they must choose a preferred method of payment for the order. The User must click "Confirm order" to pay for the order. Users may pay for their purchases with a credit or debit card (Visa, Mastercard, or carte bleue). They must enter the name that appears on the card, card number, expiration date, and the CVV code on the back of the card. Users may also pay using the secure PayPal system (or Giropay or Sofortüberweisung for any order placed on the German website at www.caudalie.de). Credit and debit card payments on the Caudalie site and PayPal (or Giropay / Sofortüberweisung) payments are routed through the Ogone (www.ogone.com) secure payment system. PayPal payments are made via the secure PayPal website (www.paypal.com). All information that is exchanged to process payment is encrypted using the SSL (Secure Socket Layer) protocol. These data cannot be detected, intercepted, or used by any third party. Ogone is certified by Visa (AIS), Mastercard (SDP) and American Express (TDC). These certifications guarantee that the operating processes and technical solutions Ogone uses meet the strictest criteria for secure exchanges and protection of banking information. Note that the BNP Paribas bank server is also secured via SSL (Secure Socket Layer) encryption to protect all payment-related data as effectively as possible, and that the User's banking information will never pass through Caudalie's information system.
Once payment has been confirmed, the User returns to the Website. His or her order is registered and becomes irrevocable. The User, henceforth, becomes the Purchaser. The order form is registered in CAUDALIE's computerized records (which are themselves stored on a durable reliable back-up support), and will be deemed to be proof of the contractual relationship between the Parties.
3.4. Confirming receipt of the order
Once the Purchaser has confirmed payment, an order summary will be sent by email to the email address entered as part of his or her identifying information. This confirmation will state: the payment and delivery methods, any shipping costs, the characteristics of the Product(s) ordered, and the conditions and procedure for exercising the right to a cooling-off period; - the address where the Purchaser may send complaints, and information about customer service and commercial warranties.
Article 4. Shipping costs
The order will be fulfilled no later than thirty (30) days with effect from the following day after the Purchaser has confirmed his or her order.
List of zones and rates:
|Country||Shipping method||Rates||Free from|
|Metropolitan France, Corsica||Socolissimo Mon Commerçant||4.00€||40.00€|
|Metropolitan France, Corsica, Monaco||Socolissimo Mon Domicile||6.00€||60.00€|
(Delivery to the UK excluding Jersey and Guernsey)
|Italy, Austria, Belgium, Luxembourg, Netherlands, Portugal, Spain, Greece, Poland||10.00€||50.00€|
These prices are inclusive of all taxes.